Terms of Service

The presentation of goods on this website does not constitute a contractual offer for the sale of these goods. I reserve the right to reject any submitted order for various reasons, including but not limited to low or out-of-stock items, issues in the hand-making process, or ongoing problems with previous transactions involving you or someone close to you. In such cases, I will make an effort to promptly communicate with you.

As many items are crafted from natural materials like wood, variations may exist between individual items. Therefore, your purchased item may exhibit slight differences from other items pictured in the same category.

For goods made to your specific requirements, such as personalized items, it is your responsibility to ensure the accuracy of the information or specifications you provide. By placing a custom order, you acknowledge that I will replicate your idea to the best of my ability, but the final product may differ from your vision.

All orders are shipped via Royal Mail 1st Class postage with proof of postage. In the event of an item being lost in the Royal Mail process, the buyer should initiate a Royal Mail "Making a Claim" application. No refunds will be issued for items lost in transit. Once items are dispatched in secure packaging, which appropriately accommodates the products, I assume no responsibility for any damage, loss, theft, or other mishaps occurring during the postal process. However, I am willing to collaborate with you by providing all necessary evidence of purchase and shipping to assist you in claiming a refund, where feasible. Obtaining proof of postage on my end fulfills my contractual obligations, and by making a purchase, you agree that this is fair and sufficient.

Payment Methods

We accept payments through Credit and Debit Cards or Paypal.

Wholesale Inquiries

A selection of our products is available for wholesale orders. If you are interested in stocking Rose & Fern's products, please contact us at jodie@roseandfern.uk. We look forward to hearing from you.